Refund policy

Crooked Studios — Return, Refund & Cancellation Policy

Last updated: [1 October 2026]

1. Order Cancellation You may cancel your order for a full refund any time before it ships. Once shipped, it is subject to the returns terms below.

2. Returns — Uncut Garments Only We accept returns within [7 days] of delivery only if the top panel has not been cut. Once you cut the top panel — even partially — the garment is considered customized by you and is no longer eligible for return or exchange, including under "change of mind." This is the same standard treatment applied to customized or personalized goods generally, and reflects the fact that your cut is unique to you and the garment cannot be resold once altered.

To be eligible for a return, the hoodie must be: unworn, unwashed, with tags attached, and with the top panel fully intact and uncut.

3. Defects & Wrong Items If you receive a defective item, the wrong size, or the wrong product, contact us at mycrookedstudio@gmail.com within [7 days] of delivery with photos of the issue before cutting the top panel. We will arrange a replacement or refund. Once cut, we cannot verify or process a defect claim, since the alteration is indistinguishable from an intentional customer cut.

4. Refunds Approved refunds are processed to your original payment method within [10 business days] of us receiving the returned item.

5. Exchanges Size exchanges are available within [7 days] of delivery, under the same uncut-garment condition as returns.

6. How to Start a Return Email mycrookedstudio@gmail.com with your order number. We'll confirm eligibility (uncut condition) before issuing a return shipping label.

7. Grievance Redressal If you're unsatisfied with how a return or refund was handled, escalate to our Grievance Officer: [Grievance Officer Name], mycrookedstudio@gmail.com. We acknowledge complaints within 48 hours and resolve within one month.